Delivery

Delivery time and notification of delivery

We always aim to dispatch orders by the next working day at the latest. The delivery time for products in stock is usually around 2-10 working days, depending on the delivery method. For orders placed after 14:00, the delivery time is calculated from the next working day. The delivery time is an estimate. In the event of a significant delay in delivery, the customer has the right to cancel the transaction. Ninja is not liable for any damage caused by exceeding the estimated delivery time. Delivery times may be slightly longer during public holidays (e.g. Christmas period).

Ninja will receive and deliver orders in the order in which they are received by Ninja.

The customer indicates at the time of ordering whether he/she wishes to collect the package from Ninja's shop, or have it delivered to a Post Office or PostNord branch/parcel machine, or delivered to his/her home. The customer is responsible for the accuracy of the address and contact details provided. Ninja will deliver the consignment preferably by the cheapest possible delivery method, and reserves the right to change the delivery method.

When the order is ready for collection, the customer will be notified. This notification will be sent to the e-mail address provided by the customer at the time of ordering. If you have indicated that you will collect the order from a Ninja store, the order must be collected in person or by proxy. The order number and a valid form of identification must accompany the order. The order must be collected within 7 days of the notification of arrival.

When picking up the order at a Post Office or PostNord branch, a valid identity document and the arrival notification or the parcel's delivery reference number must be present. The order must be collected within 7 days of the arrival notification.

Delivery method and delivery charges

If you live in Finland, you can choose between the following delivery methods:

• Ninja stores
• a branch of the Post Office or Postnord, orparcel service
• Home delivery by Post or Postnord

You can choose to have your order delivered to the Post Office or PostNord branch at the address you specify. Ninja reserves the right to change the delivery method. Please check all current delivery methods and prices on our website under Delivery Methods.

Products are delivered as a single consignment

Ninja cannot guarantee the availability of products in all circumstances. If, exceptionally, a product you have ordered is not available, Ninja will inform the customer and will deliver only those products that are available. Ninja will reimburse the customer for any paid products not delivered.

Ninja will not send any subsequent deliveries.

Orders outside Finland

For the time being, orders will only be delivered to addresses within the EU.Subscribers can choose between different Post and PostNord delivery methods, depending on the country.